Minimum Hardware and Software Requirements
Purpose
To ensure we can meet our service obligations under this Agreement, the Client must maintain the following minimum hardware and software standards. These requirements help us deliver reliable, secure, and efficient support.
1. Hardware Requirements
The Client must ensure that all covered devices meet or exceed the following specifications:
| Category | Minimum Specification |
| Workstations / Laptops | – Intel i5 (10th Gen) / AMD Ryzen 5 (4000 series) or higher – 8 GB RAM (16 GB recommended) – 256 GB SSD storage – Wired or Wi‑Fi 6 network capability |
| Servers | – Intel Xeon Silver / AMD EPYC equivalent or higher – 32 GB ECC RAM minimum – RAID‑protected storage – Dual power supply (recommended) |
| Networking Equipment | – Business‑grade firewall/router with active security subscriptions – Managed network switch(es) – Business‑grade Wi‑Fi access points |
| Peripherals | – Business‑class printers/scanners with network connectivity – UPS (Uninterruptible Power Supply) for all servers and networking gear |
2. Software Requirements
The Client must ensure that all covered systems run supported, licensed software:
| Category | Minimum Specification |
| Operating Systems | – Windows 11 Pro (or latest supported) – Windows Server 2019/2022 – macOS (latest 2 versions) |
| Productivity Suite | – Microsoft 365 Business Standard or higher (or equivalent) |
| Security | – Managed endpoint protection (as specified by Provider) – Active firewall on all endpoints – Email security filtering |
| Backup | – Managed backup solution for all servers and critical workstations – Cloud/off‑site backup with daily replication |
| Line‑of‑Business Applications | – Must be vendor‑supported and updated to latest stable release |
3. Network & Internet
- Minimum 100 Mbps symmetrical internet connection for offices with up to 20 users (scale proportionally for larger sites).
- Static public IP address (recommended) for VPN and remote management.
- All network devices must be under active manufacturer support.
4. Compliance & Updates
- All systems must have automatic updates enabled for OS and security software.
- Unsupported or end‑of‑life hardware/software must be replaced within 90 days of notice from Provider.
- Provider may refuse or charge additional fees for support on systems not meeting these standards.
5. Review & Changes
- These requirements may be updated periodically to reflect changes in technology, security best practices, or vendor support policies.
- Updated requirements will be communicated in writing to the Client’s Primary IT Contact.